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Product Support Rep 1

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team:
FIS Profile is a real-time, multi-currency deposit and loan core banking system. Profile supports an international installed base of hundreds of institutions, spanning more than 25 countries and ranging from de novo start-ups to top-tier global banks.
What you will be doing:
You will administer the necessary product requirements to maintain consistent account control of clients that utilize FIS software products and ensures that the quality and utilization of FIS software products satisfies client needs. Provides first-tier support through client communications, ticket system management, security administration, and system monitoring.
Provides in-depth product support to FIS clients by opening, updating, & resolving incidents from incoming inquiries.
Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
Documents Client information and recurring technical issues to support product quality programs and product development.
Resolves customer/client concerns raised during installation, operation, maintenance or product application or compatibility matters.
Works with other departments and/or clients to research & resolve issues.
Troubleshoots issues with malfunctioning equipment or software applications.
Interpersonal skills and technical product knowledge & expertise are critical to responding to daily client-centric
Activities:
Performs security administration in a variety of systems and applications.
Performs nightly monitoring for several various systems/applications.
Performs other related duties as assigned.
What you bring:
Bachelor's Degree in Business or related field or the equivalent combination of education, training, and work experience
Prior banking or finance related experiences a plus; personal banking experience preferred.
Knowledge of banking products and services, and how they work, preferably FIS products and services.
Knowledge in programming, business analysis or implementation of software products a plus.
Self-starter with proven ability to work independently.
Organizational and time management skills required.
Extremely comfortable working with computers and a variety of applications.
Excellent oral and written communications skills required; and must be clear, tactful, and constructive.
Strong problem solving and analytical skills.
Excellent data entry skills.
Pays close attention to detail.
Knowledge of FIS products and Services.
Prior banking or technical support related experiences preferred.
Previous ticket/incident management experience preferred.
Added bonus if you have:
2-3 years' experience in technical support, specifically for back-office processing of banking-related systems, applications or products.
2-3 years' experience in incident management.
Proven problem management skills.
Proven analytical skills.
What we offer you:
Competitive salary and attractive benefits including private medical cover, dental cover, and travel insurance
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
We will help you grow your technical skillset as you work on some of the most challenging, relevant issues in financial services & technology
A broad range of professional education and personal development possibilities - FIS is your final career step!


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