Technical Delivery Specialist

These functions include but are not limited to:
Understand and document the bank's end to end technical solutions.
Support all the Profile Outsourcing (Core Banking System) technical activities for the DR exercise.
Help coordinate all technical activities during a true DR event.
Track and review the performance of assigned bank's and remediate any issues.
Facilitate all activities to remediate a problem and provide a complete RCA to the client.
Review capacity for assigned banks and ensure resources are available for growth.
Knowledge of multiple operating systems and hardware platforms.
Knowledge of capacity management tools, detailed capacity analysis, identification of tuning opportunities, recommendation of capacity increases, and presentation to various levels of management.
Meets commitments and provides excellent customer service at all times with internal and external clients.
Assists with performance analysis by identifying tuning opportunities and measuring impact of application tuning as well as new application changes and releases.
Measures and extrapolates historical growth to predict future trends.
Understand future growth requirements due to application program changes as well as customer conversions and de-conversions.
Prepares and presents reports on capacity management duties to management.
Works individually or within a team to meet specific client requirements.
Serves as a technical liaison for technology projects.
Performs other duties as required.

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