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Food Service Liaison

Job Description
Job Title: Food Service Liaison
Job ID: 684206
Status: Part-Time
Regular/Temporary: Regular
Hours:
Shift: Variable
Facility: Sherwood Oaks Retirement Community
Department: Dining Services
Location: 100 Norman Drive, Cranberry Township PA 16066
Description
Responsible for processing and maintaining patient diet orders through automated diet office software. Utilizes customer friendly telephone skills to interact with patients and nursing to problem solve issues with food service.
Responsibilities:
Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.
Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.
Maintains record-keeping and prepares reports as assigned.
Prepares tray tickets for food assembly according to workflow procedures in the operation.
Processes all nutrition care orders according to established procedures in an accurate and timely fashion.
Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution.
Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion.
Qualifications
HS Diploma/GED OR 1 YR previous job experience required in lieu of HS Diploma/GED
Licensure, Certifications, and Clearances:
Act 34 Criminal Clearance
Older Adult Protective Services Act
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities Salary Range: $12.48 to $19
Union Position: No
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