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Dealer Customer Concierge

PPG: WE PROTECT AND BEAUTIFY THE WORLD?
At PPG (NYSE:PPG), we work every day to develop and deliver the paints, coatings and materials that our customers have trusted for more than 130 years. Through dedication and creativity, we solve our customers' biggest challenges, collaborating closely to find the right path forward. With headquarters in Pittsburgh, we operate and innovate in more than 70 countries and reported net sales of $14.8 billion in 2017. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets. To learn more, visit www.ppg.com.
Why join us:
With PPG, you will find meaning in your work every day, and engage in opportunities that will shape you, personally and professionally.
Your personal strengths will empower you to succeed and make an impact from day one.
You will be inspired to learn and grow, and to get the support you need to identify and achieve your boldest career aspirations.
Your passion to excel will be fueled by your connection to world-class partners, industry experts, the best and brightest colleagues, and future forward technologies.
Your contributions will not only meet the challenges of our global customers, but help theme propel their industries forward.
You will be welcomed into a culture where everyone's ideas and contributions are valued and encouraged.
Just like you, we are driven to make a difference in our world.
PPG Architectural Coatings is a respected leader in the paint industry. A business unit of PPG Industries, the world's leading coatings and specialty Products Company, we manufacture and sell our products through home centers, independent dealers, and through a network of company-owned stores across North America.
The Customer Concierge acts as an internal account representative for a strategic subset of dealer partners. This role is a cross functional liaison for the customer and coordinates activity with the key account manager/outside sales. The role provides strategic support and customer focus to increase sales and/or share of wallet within the account. This role partners cross-functionally with marketing, learning and development, IT, customer service, credit/finance etc. to ensure the customer has internal support for growth and development to achieve sales growth goals.
JOB RESPONSIBILITIES:
Understand dealer local market by synthesizing data related to paintable surfaces, competition and total points of PPG distribution
Participate in account growth strategy development and track milestones of growth and development
Act as internal account representative and provide increased customer support through service level analysis, promotional activity for end use customers and sale growth initiatives
Act as an internal liaison for cross functional support to ensure pricing accuracy on customer orders, UAD management and support health of account
Coordinate organizational development and training activities for dealer/retail partner and its customers
Participate in account strategy determination and growth objectives
Other projects/problem resolution as needed
Requires:
Bachelor Degree required, or equivalent experience in sales required
3-5 years of experience in Customer Relations/Sales/Marketing experience would be helpful
Strong Microsoft Excel skills and working knowledge of Microsoft Office Suite
Openness and ability to learn and utilize mapping software
Ability to effectively analyze data and reach sound conclusions
Ability to effectively communicate and interact/negotiate with internal customers
Working knowledge of ERP systems (SAP) software would be advantageous
Training experience a plus
Attention to detail and ability to manage an initiative from conception to solution
Success Factors? Develop relationships, Learn Continuously, Communicate and Share Information, Plan and Organize, Take Responsibility, Attend to Detail
PPG prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a hair drug/toxins test and a background check.
PPG Industries, Inc. offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. PPG is an Equal Opportunity Employer.
To read more about Equal Employment Opportunity please see attached links:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf
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